Terms of service

Terms of Service

Last updated: 17 August 2026

Overview

This website is operated by Martin Miles trading as Bojuna. Throughout the website, the terms “Bojuna”, “we”, “us” and “our” refer to Martin Miles trading as Bojuna.

These Terms of Service govern your use of our website and purchases made through it. By visiting our website, creating an account, placing an order or subscribing to a Bojuna service, you agree to these terms.

Please read these terms carefully before using the website or placing an order.

These terms should be read alongside our:

• Return & Refund Policy

• Shipping Policy

• Privacy Policy

• Subscription information

• Product-specific instructions and safety information

Nothing in these terms affects your statutory rights as a consumer.

Business information

Business name: Martin Miles trading as Bojuna
Trading name: Bojuna
Business address: 10 Holmlea Road, Datchet, SL3 9HQ, United Kingdom
Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk

Eligibility to use our website

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement

• The information you provide is accurate and complete

• You are authorised to use the payment method supplied

• You will not use our products or website for any unlawful purpose

You must not misuse the website, interfere with its operation, attempt to gain unauthorised access or introduce viruses, malicious code or other harmful material.

Product information

We take reasonable care to ensure that product descriptions, photographs, ingredients, sizes, prices and other information displayed on our website are accurate.

Because many Bojuna products are handmade in small batches, slight variations may occur between individual products or batches. These may include differences in:

• Colour

• Texture

• Finish

• Fragrance appearance

• Fill appearance

• Label placement

• Packaging presentation

Reasonable handmade variations do not normally affect the quality, safety or intended use of the product.

Product colours and appearance may also vary slightly depending on your screen, device settings, photography and lighting conditions.

Product packaging, labels, containers and presentation may occasionally be updated. Where packaging changes, the replacement packaging will remain appropriate for the product and any legally required product information will continue to be supplied.

Ingredients, allergens and sensitivities

Ingredients and relevant allergen information are provided within individual product listings and/or on the product label or packaging as appropriate.

Please review the information provided before purchasing or using a product, particularly if you have known allergies, sensitivities or other concerns.

If you require additional information about a particular product before ordering, please contact:

info@bojuna.co.uk

Unless expressly stated otherwise, our cosmetic and personal-care products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Where a patch test is recommended, please follow the product instructions.

Stop using a product if irritation or an unexpected reaction occurs and seek appropriate medical advice where necessary.

Product use and safety

Products must only be used:

• For their intended purpose

• In accordance with supplied directions

• In accordance with warnings shown on the product, packaging or listing

• By or under the supervision of a suitable adult where appropriate

Please follow all storage, handling and safety instructions supplied with a product.

Products should be kept away from children and pets unless the product information specifically states otherwise.

Cosmetic, fragrance, grooming, home-fragrance and personal-care products must not be consumed unless a product is specifically designed and legally supplied for that purpose.

Bojuna cannot accept responsibility for damage resulting solely from misuse, improper storage, unauthorised alteration or failure to follow supplied instructions and warnings.

Nothing in this section excludes or restricts responsibility where doing so would be unlawful.

Fragrance descriptions

Fragrance descriptions are provided to help customers understand the general character and scent profile of a product.

Fragrance is subjective, and the way a scent smells or performs may vary depending on factors including:

• Product format

• Environment

• Temperature

• Application

• Skin

• Individual perception

Some fragrances may be inspired by familiar scent styles, fragrance families or popular fragrance profiles.

Bojuna is an independent business and is not affiliated with, endorsed by or connected to another fragrance house, designer, manufacturer or brand unless expressly stated.

Any fragrance comparison is provided solely to help describe the general scent style and does not indicate an affiliation or claim that the products are identical.

Product availability

All products are subject to availability.

Because many Bojuna products are handmade in small batches, quantities may be limited and products can sell out.

Placing an item in your basket does not reserve it.

We may:

• Limit the quantity of a product purchased

• Withdraw a product from sale

• Correct stock errors

• Refuse unusually large or suspicious orders

• Cancel an order where a product is unavailable

• Limit an order where it exceeds available production capacity

If we cannot supply a product after payment has been taken, we will contact you and provide an appropriate solution, which may include an alternative where you agree to it or a refund of the affected amount.

Prices

Prices are displayed in pounds sterling unless stated otherwise.

Prices may change from time to time, but a later price change will not normally affect an order that has already been accepted.

The price charged will be the price shown at checkout when your order is submitted, subject to the correction of an obvious pricing error.

Applicable delivery charges and other charges will be displayed before payment is completed.

For international orders, local customs duties, import taxes, clearance fees or handling charges may apply depending on the destination. Where these charges are not collected by Bojuna at checkout, they are normally the responsibility of the recipient.

Pricing and listing errors

We take reasonable care to ensure that product prices and information are correct. However, errors can occasionally occur.

If a product has been listed with an obvious pricing, description or technical error, we may contact you before processing the order.

Where appropriate, we may cancel an order affected by an obvious error.

If payment has already been taken for an order that we cannot fulfil because of an error, the affected amount will be refunded.

Discount codes and promotions

Unless the individual promotion states otherwise, discount codes:

• Must be entered correctly at checkout

• Must be used before their expiry date

• Cannot normally be applied retrospectively

• Cannot be exchanged for cash

• Cannot normally be combined with another promotional code

• May be restricted to selected products, customers or minimum order values

• May exclude subscriptions, Discovery Boxes, gift cards or selected products

We may withdraw, amend or cancel a promotion where it has been misused, published incorrectly or affected by an obvious technical error.

Any specific promotional conditions shown at the time of the offer also apply.

Monthly Discovery Box discounts

Additional discount codes may be excluded from the Monthly Discovery Box.

Any introductory or promotional saving applicable to the Discovery Box will be shown when the subscription is purchased.

Continuing subscriptions will be charged at the applicable recurring price disclosed when the subscription is entered into, subject to any subsequent changes made in accordance with these terms and applicable law.

Gift cards and store credit

Where gift cards or store credit are available, they will be subject to the conditions displayed when they are purchased or issued.

Unless otherwise stated, gift cards and store credit:

• Cannot normally be exchanged for cash

• Cannot normally be used to purchase another gift card

• Must be used before any clearly stated expiry date

• May not be accepted for recurring subscription payments

• Cannot normally be applied retrospectively to a completed purchase

Lost, stolen or incorrectly entered gift-card or store-credit details may not be replaceable where the available balance has already been redeemed.

Store credit offered voluntarily as a goodwill gesture does not replace a refund, repair, replacement or other remedy to which a customer is legally entitled.

Placing an order

When you place an order, you are offering to purchase the selected products in accordance with these terms.

After submitting an order, you should receive an electronic acknowledgement confirming that we have received it.

An automated acknowledgement does not necessarily mean that your order has been accepted.

We may subsequently send an order confirmation, begin processing the accepted order and/or send a dispatch confirmation.

Where we are unable to accept an order, we will let you know and will not charge you for products that we cannot supply. If payment has already been collected, the affected amount will be refunded.

We may refuse or cancel an order for reasons including:

• A product being unavailable

• An obvious pricing or product-information error

• Payment not being authorised

• Suspected fraud or misuse

• Delivery restrictions

• An order exceeding available production capacity

• A breach of these terms

Nothing in this section affects any statutory rights that apply after a contract has been formed.

Checking your order information

Before submitting an order, please check that the following information is correct:

• Products and quantities

• Fragrances and product variations

• Delivery address

• Email address

• Contact information

• Selected delivery service

Please contact us as soon as possible if you notice an error after placing an order.

We cannot guarantee that an order can be changed once preparation or dispatch has begun.

Cancelling or amending an order before dispatch

If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible at:

info@bojuna.co.uk

Please include your order number.

We may begin preparing, making or packing products shortly after an order is received, so amendments cannot always be guaranteed.

If an order has already been dispatched, we may be unable to stop the parcel.

Eligible products may nevertheless be cancelled and returned in accordance with our Return & Refund Policy and your statutory cancellation rights.

Our operational ability to alter or stop an order before dispatch does not restrict any statutory cancellation rights applying to an eligible online purchase.

Online cancellation rights

For most eligible products purchased online, consumers have a right to notify us that they wish to cancel the purchase within 14 days of receiving the goods, without providing a reason.

After notifying us, eligible goods should be returned within a further 14 days.

Certain statutory exclusions apply.

Full information about cancellations, returns, return postage and refunds is provided in our Return & Refund Policy.

Handmade and prepared-to-order products

Many Bojuna products are handmade in small batches or prepared after an order is received.

Preparation may begin shortly after ordering, and some products may require time to set, settle or cure before they can be safely packaged.

A standard product is not automatically excluded from statutory cancellation rights simply because it has been freshly made, prepared after ordering or produced in a small batch.

However, products that are genuinely personalised, bespoke or made to an individual specification may be excluded from change-of-mind cancellation rights where the applicable legal exemption applies.

Dispatch times

Dispatch times are estimates and can vary depending on:

• Products ordered

• Stock availability

• Production requirements

• Setting or curing time

• Order volume

• Weekends and bank holidays

• Circumstances outside our reasonable control

Some freshly prepared products may require additional time to set, cure or stabilise before they can be safely packaged.

We will prepare and dispatch orders as quickly as reasonably possible while maintaining appropriate product quality and safety.

Any estimated dispatch or delivery information shown on the website should be read together with the information supplied during checkout.

Express and next-day delivery

Where an express or next-day delivery service is offered, the stated delivery speed normally refers to the delivery service used after the parcel has been dispatched, unless expressly stated otherwise.

Selecting an express delivery service does not necessarily guarantee:

• Same-day preparation

• Same-day dispatch

• Delivery on the calendar day immediately following the order

• Dispatch before a freshly prepared product has safely set, cured or stabilised

Any specific cut-off times or guaranteed services will be clearly stated where applicable.

Delivery

Available delivery options, estimated delivery times and charges will be displayed on the website and/or during checkout.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date.

Circumstances outside our reasonable control may affect delivery times. These may include severe weather, transport disruption, industrial action, customs delays or other significant events.

We remain responsible for goods in accordance with applicable consumer law until they are delivered to you, a person identified by you or another location or person where responsibility legally passes to you.

Nothing in these terms removes any statutory remedy available where goods are not delivered as required.

Free UK delivery

Free UK standard delivery may be available where an order meets the qualifying value displayed on our website.

The applicable threshold and conditions will be shown on the website.

Where an express or upgraded delivery service is selected, an additional charge may apply even if the order qualifies for free standard delivery.

Delivery addresses

Please provide a complete and accurate delivery address.

If you notice an address error after ordering, contact us immediately.

We cannot guarantee that an address can be changed after preparation or dispatch has begun.

If a parcel is returned because an incorrect or incomplete address was supplied, reasonable redelivery or return costs may apply where legally permitted.

Safe places and delivery instructions

Where you nominate a safe place, neighbour, collection point or alternative delivery instruction, the delivery provider may follow those instructions.

Please ensure that any nominated location is appropriate and secure.

Nothing in this section limits rights or responsibilities that cannot legally be excluded.

Delayed or missing parcels

If your parcel has not arrived within the expected delivery period, please first review any tracking information supplied.

You can then contact:

info@bojuna.co.uk

Please include your order number.

Where appropriate, we will review the tracking information and raise an enquiry with the delivery provider.

If tracking shows that the parcel has been delivered but it cannot be located, please check:

• Around the property

• Any nominated safe place

• With other household members

• With nearby neighbours

• Any delivery photograph

• Any tracking notes provided by the carrier

If the parcel still cannot be found, please contact us so that we can investigate.

International orders

International delivery may be available to selected destinations.

Where available, relevant delivery options, charges and estimated times will be shown on the website or during checkout.

International customers may be responsible for local:

• Customs duties

• Import taxes

• Clearance fees

• Handling charges

unless those charges have expressly been included or collected by Bojuna.

Customers are also responsible for ensuring that products can lawfully be imported into their destination country.

Customs processing times are outside our direct control.

If an international parcel is refused or returned because applicable customs or import charges were not paid, any refund may be adjusted for reasonable costs incurred where legally permitted.

Ownership and responsibility

Ownership of products normally passes to you once full payment has been received.

Responsibility for goods passes in accordance with applicable consumer law, generally when the goods are delivered to you, a person identified by you or another person or place where the law treats delivery as complete.

Returns and refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

For most eligible online purchases, consumers may notify us that they wish to cancel within 14 days of receiving the goods.

After cancellation has been communicated, eligible goods must normally be returned within a further 14 days.

Certain products may be legally excluded from change-of-mind cancellation rights. These can include:

• Bespoke or personalised goods

• Goods made to an individual specification

• Sealed goods that are not suitable for return for health-protection or hygiene reasons once they have become unsealed after delivery

• Other products covered by a statutory exemption

These exclusions do not affect rights where goods are faulty, damaged, incorrect, unsafe or not as described.

Please refer to our Return & Refund Policy for the complete procedure.

Sealed, opened and used personal-care products

Some Bojuna cosmetic, body-care, grooming and personal-care products may be supplied with protective seals for health-protection, hygiene, safety or product-integrity purposes.

Where a product was supplied sealed and is not suitable for return for health-protection or hygiene reasons once unsealed, the statutory change-of-mind cancellation right may cease once that seal is broken after delivery.

Please therefore check that you have received the correct product before removing a hygiene or protective seal.

Products that have been extensively used, contaminated or damaged after delivery may also be unsuitable for a change-of-mind return or may have a reduced return value where permitted by law.

This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied or not as described.

Faulty, damaged, incorrect or incomplete orders

Please inspect your order after delivery.

If a product is faulty, damaged, incorrect, incomplete or not as described, contact:

info@bojuna.co.uk

Please provide, where possible:

• Your full name

• Your order number

• A description of the issue

• Clear photographs or a short video where useful

• Photographs of the product and delivery packaging where relevant

Photographs help us investigate an issue but do not remove any statutory rights you may have.

If you believe a product may be faulty or unsafe, stop using it while the matter is being investigated.

Depending on the circumstances and your legal rights, an appropriate remedy may include:

• A replacement

• Repair where appropriate

• A price reduction

• A partial refund

• A full refund

Where a return is required because a product is faulty, damaged, incorrectly supplied or not as described, we will deal with reasonable return costs in accordance with applicable consumer law.

We will not require you to accept store credit instead of another remedy where the law entitles you to that other remedy.

Nothing in these terms limits your rights under the Consumer Rights Act 2015.

Return condition and handling

Eligible change-of-mind returns should be kept in reasonable condition and packaged securely for their return journey.

Where relevant, products should be returned with their original packaging and supplied components.

Consumers may inspect eligible goods to the extent reasonably necessary to establish their nature, characteristics and condition.

Where permitted by law, a refund may be reduced to reflect a loss in value resulting from handling beyond what was reasonably necessary.

Please refer to our Return & Refund Policy for full return instructions.

Monthly Discovery Box

The Bojuna Monthly Discovery Box is a recurring subscription service unless a particular box is expressly sold as a one-off purchase.

Each box contains a curated selection of Bojuna products.

Contents may include products from categories such as:

• Fragrance

• Body care

• Personal care

• Grooming

• Home fragrance

• Travel-sized products

• Seasonal or new-release products

The exact contents may be kept as a surprise.

Products, formats, sizes and fragrances can vary from month to month.

Images used to promote the subscription may be illustrative and do not guarantee the contents of a particular future box unless expressly stated.

Discovery Box availability

Discovery Boxes are subject to availability.

Previous boxes may occasionally remain available while stocks last.

Where an older box has sold out, it may not be reproduced.

Products featured inside a box may also be sold separately, but continued availability of individual products cannot be guaranteed.

Subscription payments

By purchasing a paid subscription, you authorise the applicable payment provider to collect recurring payments using your selected payment method.

Before subscribing, the applicable recurring price, payment frequency and other key subscription information will be displayed.

Payments will normally be taken according to the billing schedule shown when you subscribe.

The subscription continues until cancelled in accordance with the applicable subscription terms.

You are responsible for keeping your payment, billing, contact and delivery details up to date.

Subscription pricing

The first Discovery Box may occasionally be offered at an introductory or promotional price.

Any introductory price and the price that applies afterwards will be shown before you subscribe.

After an introductory offer, the subscription will renew at the recurring price disclosed when you subscribed, subject to any lawful subsequent price change.

Where required, we will provide appropriate information about material changes before they take effect.

Cancelling a Discovery Box subscription

You may cancel future renewals of your Discovery Box subscription through the cancellation facilities available in your customer account or subscription portal, or by contacting:

info@bojuna.co.uk

Cancelling the subscription stops future recurring renewals in accordance with the applicable subscription terms.

If a payment for an individual box has already been processed, the cancellation of future renewals does not by itself determine whether that already-paid order must be cancelled or refunded.

Cancellation and return rights relating to an individual paid box are governed by:

• Our Return & Refund Policy

• The circumstances of the individual order

• Any applicable statutory consumer rights

Nothing in the subscription cancellation process removes statutory cancellation rights that may apply to an individual supply of goods.

Pausing, skipping or changing a subscription

The ability to pause, skip or alter a subscription may depend on the options available through our subscription platform.

Where these options are offered, changes should be made before the relevant recurring payment is processed.

We cannot guarantee that a change requested after a payment has been collected will apply to a box that has already entered processing.

This does not affect statutory cancellation rights.

Updating subscription information

Subscribers are responsible for keeping their delivery address, contact information and payment information up to date.

Changes made after a recurring payment has been taken may not be applied to an order already being processed.

Please update subscription information as early as possible before the next scheduled billing date.

Failed subscription payments

If a recurring subscription payment fails, the payment provider or subscription platform may attempt to collect the payment again.

A subscription order will not normally be prepared or dispatched until payment has been successfully received.

Repeated payment failure may result in the subscription being paused or cancelled.

Discovery Box preferences

Discovery Boxes are curated collections and cannot normally be individually customised.

Customers cannot guarantee that a particular fragrance, scent family, product or format will be included unless expressly stated when the box is sold.

We welcome feedback and suggestions for future boxes, but submitting a suggestion does not guarantee that it will be included.

Discovery Box returns

A Discovery Box is supplied as a complete curated product collection.

Where cancellation rights apply, an eligible box may be returned in accordance with our Return & Refund Policy.

Individual products from a box cannot normally be returned separately solely because a particular fragrance or product is not preferred where the box was sold as a complete curated collection.

This does not affect rights relating to a product that is:

• Faulty

• Damaged

• Missing

• Incorrect

• Not as described

Please contact us if there is a problem with any item within a Discovery Box.

Wholesale and bulk orders

Bulk, trade or wholesale orders may be available by prior agreement.

Applicable:

• Pricing

• Quantities

• Minimum order requirements

• Production times

• Delivery terms

• Customisation

• Payment terms

may be agreed separately.

Unless otherwise agreed, consumer promotions and discount codes do not apply to wholesale or trade purchases.

Business-to-business orders may also be subject to separate written terms.

Reviews and customer content

Where you submit a product review, photograph, comment, suggestion or other content, you confirm that:

• It reflects your genuine experience where represented as a review

• It is accurate to the best of your knowledge

• You have the right to submit it

• It does not infringe another person's rights

• It is not unlawful, abusive, threatening or deliberately misleading

• It does not contain malicious code or unauthorised advertising

We may moderate or remove content where reasonably necessary, including content that breaches these requirements.

We will not knowingly create, commission or publish fake consumer reviews.

We will not knowingly present a review as genuine where we know it does not represent a genuine consumer experience.

Intellectual property

Unless stated otherwise, content on this website, including:

• Product names

• Written content

• Photographs

• Graphics

• Branding

• Logos

• Label designs

• Product artwork

• Website materials

is owned by or licensed to Bojuna.

You may access and use the website for personal and non-commercial purposes.

You must not reproduce, sell, distribute, alter, scrape, republish or commercially exploit our content without permission except where permitted by law.

Third-party services

Our website may use or link to third-party providers, including:

• Shopify

• Payment providers

• Delivery providers

• Subscription platforms

• Review services

• Social-media services

Those providers may operate under their own terms and privacy policies.

We are not responsible for the independent content or operation of third-party websites.

A link to another website does not automatically mean that Bojuna endorses the third party or everything published by it.

Payment processing

Payments are processed through secure third-party payment providers.

Bojuna does not normally receive or store complete payment-card information.

Your use of a payment method may also be subject to the terms of your bank, card issuer, digital wallet or payment provider.

Website availability

We aim to keep the website accurate, secure and available, but we cannot guarantee uninterrupted or completely error-free access.

We may temporarily update, suspend, restrict or withdraw parts of the website where reasonably necessary for maintenance, security, technical or operational purposes.

Nothing in this section excludes liability or responsibility that cannot legally be excluded.

Prohibited use

You must not use the website:

• For an unlawful or fraudulent purpose

• To infringe intellectual-property rights

• To harass, abuse or harm another person

• To transmit malicious code

• To unlawfully collect personal information

• To interfere with website security or operation

• To place fraudulent or deceptive orders

• To misuse promotions, discount codes or subscription systems

• To interfere with payment systems

• To resell products in a deliberately misleading or unauthorised manner

Where appropriate, we may suspend access, cancel affected orders or report suspected unlawful activity.

Our responsibility

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded for matters such as:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights

• Defective products where applicable liability cannot legally be excluded

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of the breach or where both you and Bojuna knew it might occur when the contract was entered into.

Products sold through the consumer website are intended primarily for personal and domestic use unless otherwise agreed.

Nothing in these terms limits a statutory consumer remedy.

Events outside our reasonable control

Circumstances outside our reasonable control may occasionally delay or prevent performance.

These may include:

• Severe weather

• Fire or flood

• Natural disaster

• Major public-health emergencies

• War or civil unrest

• Industrial action

• Significant transport or courier disruption

• Customs disruption

• Utility or internet failure

• Serious supplier interruption

• Government restrictions

Where an event affects an order, we will take reasonable steps to minimise disruption and will contact affected customers where appropriate.

Nothing in this section removes any statutory right that arises because an order cannot be supplied within a legally required or specifically agreed timeframe.

Personal information

Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Information may be shared with appropriate service providers where necessary to:

• Process payments

• Administer subscriptions

• Fulfil orders

• Arrange delivery

• Provide customer service

• Operate our website

Please refer to our Privacy Policy for further information.

Changes to these terms

We may update these Terms of Service from time to time to reflect changes to:

• Our business

• Website

• Products

• Services

• Operational processes

• Applicable legal requirements

The terms that applied when an order was placed will normally continue to govern that order unless a change is required by law or is expressly agreed.

Where legally required, material changes affecting an existing subscription will be communicated appropriately.

Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

No waiver

If we do not immediately enforce a right available under these terms, this does not mean that we have waived that right.

Transfer of rights

You may not transfer your rights or obligations under these terms without our agreement except where the law permits otherwise.

We may transfer our rights or obligations where doing so does not reduce your legal rights, including as part of a sale, transfer or restructuring of the business.

Third-party rights

Unless expressly stated otherwise, these terms are intended to govern the relationship between you and Bojuna.

No other person has a right to enforce these terms except where the law provides otherwise.

Governing law

These Terms of Service and contracts between consumers and Bojuna are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory consumer protections that apply to you.

Nothing in these terms prevents you from bringing a dispute before a court that has jurisdiction under applicable consumer law.

Contact us

If you have a question about these Terms of Service, an order, return, refund or subscription, please contact:

Bojuna
Martin Miles trading as Bojuna

10 Holmlea Road
Datchet
SL3 9HQ
United Kingdom

Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk