Terms of service

 

Terms of Service

Overview

This website is operated by Martin Miles trading as Bojuna. Throughout the website, the terms “Bojuna”, “we”, “us” and “our” refer to Martin Miles trading as Bojuna.

These Terms of Service govern your use of our website and any purchases made through it. By visiting our website, creating an account, placing an order or subscribing to a Bojuna service, you agree to these terms.

Please read these terms carefully before using the website or placing an order.

These terms should be read alongside our:

  • Return and Refund Policy

  • Shipping Policy

  • Privacy Policy

  • Subscription information

  • Product-specific instructions and safety information

Nothing in these terms affects your statutory rights as a consumer.

Business information

Business name: Martin Miles trading as Bojuna
Trading name: Bojuna
Business address: 10 Holmlea Road, Datchet, SL3 9HQ
Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk

Eligibility to use our website

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement

  • The information you provide is accurate and complete

  • You are authorised to use the payment method supplied

  • You will not use our products or website for any unlawful purpose

You must not misuse the website, interfere with its operation, attempt to gain unauthorised access or introduce viruses, malicious code or other harmful material.

Product information

We make every reasonable effort to ensure that product descriptions, photographs, ingredients, sizes, prices and other information are accurate.

Because many Bojuna products are handmade in small batches, slight variations may occur between individual products or batches. These may include differences in:

  • Colour

  • Texture

  • Finish

  • Fragrance appearance

  • Fill level

  • Label placement

  • Packaging presentation

These minor handmade variations do not normally affect the quality, safety or intended use of the product.

Product colours and appearance may also vary slightly depending on your screen, device settings, photography and lighting conditions.

Product packaging, labels, containers and presentation may occasionally be updated without notice. Any replacement packaging will remain suitable for the product.

Ingredients, allergens and sensitivities

Ingredients and relevant allergen information are provided within individual product listings and on the product label or packaging.

Customers are responsible for reviewing this information before purchase and use, particularly where they have known allergies, sensitivities or medical concerns.

Please contact info@bojuna.co.uk before ordering if you require further information about a particular product.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

A patch test should be carried out where recommended. Stop using a product if irritation or an unexpected reaction occurs and seek appropriate medical advice where necessary.

Product use and safety

Products must only be used:

  • For their intended purpose

  • In accordance with the supplied directions

  • In accordance with any warnings shown on the product or listing

  • By or under the supervision of a suitable adult where appropriate

Customers are responsible for following all product storage, handling and safety instructions.

Products should be kept away from children and pets unless the product listing expressly states otherwise.

Cosmetic, fragrance, grooming, home-fragrance and personal-care products must not be consumed.

We are not responsible for damage caused by misuse, improper storage, unauthorised alteration or failure to follow the supplied instructions and warnings.

This does not exclude responsibility where it would be unlawful for us to do so.

Fragrance descriptions

Fragrance descriptions are subjective and are provided to help customers understand the general character and scent profile of a product.

The way a fragrance smells and performs may vary depending on the product format, environment, temperature, application and individual perception.

Some fragrances may be inspired by familiar scent styles, fragrance families or popular fragrance profiles.

Bojuna is an independent business and is not affiliated with, endorsed by or connected to any other fragrance house, designer, manufacturer or brand unless expressly stated.

Any fragrance comparison is provided solely to describe the general scent style and does not indicate affiliation or that the products are identical.

Product availability

All products are subject to availability.

Because our products are handmade in small batches, quantities may be limited and products may sell out without notice.

Placing an item in your basket does not reserve it. A product is only allocated to an order after payment has been accepted and the order has been confirmed.

We reserve the right to:

  • Limit the quantity of a product purchased

  • Withdraw a product from sale

  • Correct stock errors

  • Refuse unusually large or suspicious orders

  • Cancel an order where a product is unavailable

  • Limit an order where it exceeds our available production capacity

If we cannot supply a product after payment has been taken, we will contact you and provide an appropriate replacement option or refund.

Prices

All prices are shown in pounds sterling unless stated otherwise.

Prices may change at any time, but changes will not affect an order that we have already accepted.

The price charged will be the price shown at checkout when the order is submitted, subject to the correction of obvious pricing errors.

Delivery charges and any other applicable costs will be shown before payment is completed.

For international orders, customs duties, import taxes, clearance costs and local handling charges are not included unless expressly stated. These charges are the customer’s responsibility.

Pricing and listing errors

We take reasonable care to ensure that prices and product details are correct. However, errors may occasionally occur.

If a product has been listed with an obvious pricing, description or technical error, we may reject or cancel the affected order even where an automated acknowledgement has been issued.

We will contact you before proceeding wherever reasonably possible. If payment has already been taken for an order that we cancel, the amount paid will be refunded.

Discount codes and promotions

Discount codes:

  • Must be entered correctly at checkout

  • Must be used before their expiry date

  • Cannot normally be applied retrospectively

  • Cannot be exchanged for cash

  • Cannot normally be combined with another offer

  • May be restricted to selected products, customers or order values

  • May exclude subscriptions, Discovery Boxes, gift cards or other selected products

We reserve the right to withdraw, amend or cancel a discount or promotion where it has been misused, published incorrectly or affected by a technical error.

Monthly Discovery Box discounts

Additional discount codes cannot be applied to the Monthly Discovery Box.

Any introductory or promotional saving is applied automatically when the box is purchased.

Continuing subscriptions are automatically charged at the applicable subscriber price each month. Additional discount codes will not work on the initial purchase or future recurring payments unless we expressly state otherwise.

Gift cards and store credit

Where gift cards or store credit are available, they are subject to any conditions displayed at the time of purchase or issue.

Gift cards and store credit:

  • Cannot normally be exchanged for cash

  • Cannot normally be used to purchase another gift card

  • Must be used before any stated expiry date

  • May not be accepted for recurring subscription payments

  • Cannot normally be applied retrospectively to a completed purchase

Lost, stolen or incorrectly entered gift card or store-credit details may not be replaceable where the balance has already been used.

Store credit offered as a goodwill gesture is discretionary and does not replace any refund, repair or replacement to which a customer is legally entitled.

Placing an order

When you place an order, you are offering to purchase the selected products in accordance with these terms.

After ordering, you should receive an automated acknowledgement. This confirms that we have received the order but does not necessarily mean that the order has been accepted.

A contract is formed when we accept your order, begin preparing it or send confirmation that it has been dispatched, whichever occurs first.

We may refuse or cancel an order for reasons including:

  • A product being unavailable

  • Incorrect pricing or product information

  • Payment not being authorised

  • Suspected fraud or misuse

  • Delivery restrictions

  • An order exceeding available production capacity

  • A breach of these terms

If we cancel an order after taking payment, we will refund the affected amount.

Checking your order information

You are responsible for checking that the following information is correct before submitting your order:

  • Products and quantities

  • Fragrances or product variations

  • Delivery address

  • Email address

  • Contact details

  • Selected delivery service

Please contact us immediately if you notice an error.

We cannot guarantee that information can be changed once an order has entered preparation or has been dispatched.

One-hour order cancellation request

You may request to cancel or amend an order within one hour of placing it by emailing info@bojuna.co.uk with your order number.

After the one-hour period, preparation may already have begun because many products are handmade or prepared to order. We will still try to help, but cancellation or amendment cannot be guaranteed.

This one-hour operational cancellation period does not remove any statutory cancellation or return rights that apply to eligible online purchases.

Orders that have already been dispatched cannot be stopped and must follow our Return and Refund Policy where eligible.

Handmade and made-to-order products

Many Bojuna products are handmade in small batches or prepared after an order is received.

Preparation may begin soon after an order is placed. Some products require time to set, settle or cure before they can be safely packaged and dispatched.

A standard product is not automatically excluded from statutory cancellation rights simply because it was freshly prepared or made as part of a small batch.

However, bespoke, personalised or individually customised products may not be eligible for change-of-mind cancellation where a legal exemption applies.

Dispatch times

Dispatch times are estimates and may vary depending on:

  • The products ordered

  • Current stock availability

  • Production requirements

  • Setting or curing time

  • Order volume

  • Weekends and bank holidays

  • Circumstances outside our reasonable control

Some freshly prepared products may require up to 48 hours to set or cure before they can be safely packaged.

We will prepare and dispatch orders as quickly as reasonably possible without compromising product quality or safety.

Express and next-day delivery

Express or next-day delivery refers to the delivery service used after the parcel has been dispatched.

Selecting an express delivery service does not guarantee:

  • Same-day preparation

  • Same-day dispatch

  • Delivery on the day immediately following the order

  • Dispatch before a product has safely set or cured

Estimated transit times begin once the parcel has been handed to the delivery provider.

Delivery

Available delivery options, estimated delivery times and charges will be displayed at checkout.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date.

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, severe weather, industrial action, customs checks or incorrect delivery information supplied by the customer.

We remain responsible for the goods until they are delivered to you, a person identified by you or a location authorised by you, subject to applicable consumer law.

Free UK delivery

Free UK delivery may be available where an order meets the qualifying value displayed on our website.

The current free-delivery threshold is applied to the order value after any discounts and before any additional delivery upgrades unless stated otherwise.

Selecting an express or upgraded delivery service may result in an additional charge even where the order qualifies for free standard delivery.

Delivery addresses

Customers must provide a complete and accurate delivery address.

If a parcel is delayed, returned or lost because an incorrect or incomplete address was supplied, the customer may be responsible for reasonable redelivery, return or replacement costs.

Please contact us immediately if an address needs to be changed. We cannot guarantee that an address can be amended once preparation or dispatch has begun.

Safe places and delivery instructions

Where you nominate a safe place, neighbour, collection point or alternative delivery instruction, the delivery provider may leave the parcel according to those instructions.

Customers should ensure that any nominated location is secure and suitable for the parcel.

Nothing in this section limits any rights or responsibilities that cannot legally be excluded.

Delayed or missing parcels

Customers should first review the tracking information and any updates supplied by the delivery provider.

If a parcel has not arrived within the estimated delivery window, please contact info@bojuna.co.uk with your order number.

Where appropriate, we will review the tracking and raise an enquiry with the delivery provider.

If tracking states that a parcel has been delivered but it cannot be located, customers should check:

  • Around the property

  • Any nominated safe place

  • With other household members

  • With nearby neighbours

  • Any delivery photograph or tracking notes

If the parcel still cannot be located, please contact us so that we can investigate.

International orders

International shipping may be available on request.

Customers should contact us before ordering so that we can confirm whether delivery is available and provide an appropriate quotation. International delivery charges may be invoiced separately.

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Clearance fees

  • Local handling charges

  • Compliance with local import restrictions

We cannot guarantee international customs-clearance times.

If an international parcel is refused or returned because customs charges were not paid, any refund may be reduced by the reasonable delivery, return, customs or handling costs incurred by us.

Ownership and responsibility

Responsibility for the products passes to you when they are delivered to you, a person identified by you or a location authorised by you, subject to applicable consumer law.

Ownership of the products passes to you once full payment has been received.

Returns and refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy.

For most eligible online purchases, consumers may have a legal right to notify us of cancellation within 14 days of receiving the goods.

Certain products may be excluded, including:

  • Bespoke or personalised goods

  • Goods made to an individual specification

  • Sealed goods that are unsuitable for return for health-protection or hygiene reasons once opened or unsealed

  • Other products covered by a statutory exemption

These exclusions do not affect your rights where goods are faulty, damaged, incorrect, unsafe or not as described.

Opened or used products

For health-protection, hygiene and product-safety reasons, opened, unsealed, tested or used cosmetic, fragrance, grooming and personal-care products cannot normally be returned simply because the customer has changed their mind.

In limited circumstances, we may choose to offer store credit as a discretionary gesture of goodwill.

Any offer of store credit:

  • Will be considered individually

  • Is not guaranteed

  • May be subject to an expiry date

  • May be subject to reasonable conditions explained when it is issued

  • Cannot normally be exchanged for cash

This discretionary option does not replace a customer’s statutory rights.

Where a product is faulty, damaged, incorrect, unsafe or not as described, the customer may be entitled to a repair, replacement or refund rather than store credit.

Faulty, damaged, incorrect or incomplete orders

Please inspect your order after delivery.

If a product is faulty, damaged, incorrect, incomplete or not as described, contact info@bojuna.co.uk as soon as possible and provide:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs or a short video

  • Photographs of the product and delivery packaging where relevant

Please stop using the product and keep the item and all packaging until we have reviewed the matter.

Where the issue was caused by Bojuna or occurred before delivery, we will provide an appropriate resolution at no additional cost to you.

Depending on the circumstances and your legal rights, this may include:

  • A replacement

  • A repair where appropriate

  • A partial refund

  • A full refund

We will cover reasonable return costs where a return is required because of our error or because the product is faulty, damaged, incorrect or not as described.

We will not require a customer to accept store credit instead of a refund, repair or replacement where another remedy is required by law.

Return condition and handling

Eligible change-of-mind returns should be:

  • Unused

  • Unopened where the product is sealed for hygiene or health-protection reasons

  • In their original condition

  • In their original packaging

  • Securely packaged for return

Customers may inspect eligible goods in the same way they would reasonably inspect them in a physical shop.

We may reduce a refund to reflect a loss in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and condition of the product.

Monthly Discovery Box

The Monthly Discovery Box is a recurring subscription service unless expressly purchased as a one-off product.

Each box contains a curated selection of at least five Bojuna products. Contents may include new launches, seasonal editions, fragrance, personal care, grooming, home fragrance or travel-sized products.

The exact contents are generally kept as a surprise.

Products, formats, sizes, fragrances and total contents may vary each month. Images used to advertise the service may be illustrative and do not guarantee the contents of a particular box.

Discovery Box availability

Discovery Boxes are subject to availability.

Previous boxes may occasionally remain available while stocks last. Once a previous box has sold out, it will not normally be reproduced.

Individual products featured within a box will usually remain available to purchase separately for at least 12 months, subject to availability, seasonal restrictions and product discontinuation.

Subscription payments

By purchasing a subscription, you authorise the applicable payment provider to charge the subscription price automatically using your selected payment method.

Payments are normally taken on the same date each month as the original subscription date, subject to the subscription platform and payment provider.

The subscription continues until cancelled.

You are responsible for maintaining valid payment, billing and contact information.

Subscription pricing

The first Discovery Box may be offered at an introductory price.

After the introductory box, the subscription will renew at the recurring price displayed when you subscribe.

Current pricing will be shown before the subscription is completed.

Where legally required, we will provide notice of material pricing changes before they take effect.

Cancelling a subscription

You may cancel your subscription at any time through your customer account or by contacting info@bojuna.co.uk.

Cancellation must be completed before the next scheduled payment date to prevent the next recurring charge.

Cancelling a subscription stops future renewals. It does not automatically cancel or refund a box where:

  • Payment has already been processed

  • The box has entered preparation

  • Products have been allocated

  • The box has been dispatched

Any statutory cancellation rights applying to an individual box remain unaffected.

Pausing, skipping or changing a subscription

Options to pause, skip or change a subscription may depend on the functions available through the subscription portal.

Any requested change must be completed before the next scheduled payment is processed.

We cannot guarantee that a change can be applied after payment has been taken or preparation has begun.

Updating subscription information

Subscribers are responsible for keeping their delivery address, contact information and payment details up to date before each scheduled payment.

Changes made after payment has been taken may not apply to a box already being prepared.

We are not responsible for delivery problems caused by information that the subscriber failed to update in time, except where the law provides otherwise.

Failed subscription payments

If a recurring payment fails, the payment provider or subscription service may retry the payment.

The subscription box will not normally be prepared or dispatched until payment has been successfully collected.

Repeated payment failure may result in the subscription being paused or cancelled.

Discovery Box preferences

Discovery Boxes cannot normally be individually customised, and customers cannot guarantee particular products or fragrances.

We welcome customer feedback and suggestions for future boxes, fragrances and new product releases, but we cannot guarantee that a particular request will be included.

Custom fragrance or product variations may be considered for qualifying bulk or wholesale orders.

Discovery Box returns

A Discovery Box is supplied as a complete curated product.

Eligible unopened boxes may be returned in accordance with our Return and Refund Policy.

Individual products cannot normally be returned separately simply because the customer does not prefer a particular product, fragrance or variation.

Faulty, damaged, incorrect or missing products will be handled in accordance with the customer’s statutory rights and our Return and Refund Policy.

Wholesale and bulk orders

Bulk or wholesale orders may be available by prior agreement.

Pricing, quantities, minimum order requirements, production times, delivery, customisation and payment terms will be agreed separately.

Unless otherwise agreed in writing, consumer promotions and discount codes do not apply to wholesale or trade orders.

Business-to-business orders may be subject to separate written terms.

Reviews and customer content

Where you submit a review, photograph, comment, suggestion or other content, you confirm that:

  • It is accurate and based on genuine experience

  • You have the right to submit it

  • It does not infringe another person’s rights

  • It is not unlawful, abusive, threatening or misleading

  • It does not contain malicious code or unauthorised advertising

We may moderate or remove content that breaches these conditions.

We will not create, commission or knowingly publish fake consumer reviews.

Intellectual property

All content on this website, including product names, text, photographs, graphics, branding, logos, label designs and website materials, is owned by or licensed to Bojuna unless stated otherwise.

You may use the website for personal and non-commercial purposes only.

You must not reproduce, distribute, sell, alter, scrape, republish or commercially exploit our content without prior written permission.

Third-party services

Our website may use or link to third-party services, including Shopify, payment providers, delivery providers, subscription platforms and social-media services.

These providers may have their own terms and privacy policies.

We are not responsible for the content or operation of independent third-party websites. A link does not necessarily mean that we endorse the third party.

Payment processing

Payments are processed through secure third-party payment providers.

We do not normally receive or store complete payment-card details.

Your use of a payment method may also be subject to the terms of the relevant bank, card issuer, digital wallet or payment provider.

Website availability

We aim to keep the website accurate, secure and available, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, update, restrict or withdraw parts of the website for maintenance, security, technical or operational reasons.

We are not liable for losses caused solely by website unavailability where we have exercised reasonable care and the matter was outside our reasonable control.

Prohibited use

You must not use the website:

  • For an unlawful or fraudulent purpose

  • To infringe intellectual-property rights

  • To harass, abuse or harm another person

  • To transmit malicious code

  • To collect personal information without authority

  • To interfere with website security

  • To place fraudulent or deceptive orders

  • To misuse promotions, discounts, subscriptions or payment systems

  • To resell products in a misleading or unauthorised manner

We may suspend access, cancel orders or report activity where misuse is suspected.

Our responsibility

We do not exclude or limit liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Defective products where liability cannot legally be excluded

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products sold through this website are intended primarily for personal use unless otherwise agreed. We are not responsible for business losses suffered by a consumer, including loss of profit, revenue, opportunity or business interruption.

Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Fire, flood or natural disaster

  • Epidemic or public-health emergency

  • War, civil unrest or terrorism

  • Industrial action

  • Transport or courier disruption

  • Customs delays

  • Utility or internet failure

  • Supplier interruption

  • Government restrictions

We will take reasonable steps to minimise disruption and contact affected customers where appropriate.

Personal information

We handle personal information in accordance with our Privacy Policy.

By using the website or placing an order, you acknowledge that information may be shared with service providers where necessary to process payments, administer subscriptions, fulfil orders and arrange delivery.

Changes to these terms

We may update these Terms of Service to reflect changes to our business, website, products, services or legal obligations.

The version published on the website at the time an order is placed will normally apply to that order.

Material changes affecting an existing subscription will be communicated where legally required.

Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

No waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

Transfer of rights

You may not transfer your rights or obligations under these terms without our written agreement.

We may transfer our rights or obligations where doing so does not reduce your legal rights, including as part of a sale, transfer or restructuring of the business.

Third-party rights

Unless expressly stated, no person other than you and Bojuna has the right to enforce these terms.

Governing law

These Terms of Service and any contract between you and Bojuna are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections available under the law applying where you live.

Disputes may be brought before the courts with jurisdiction under applicable consumer law.

Contact us

Questions about these Terms of Service, an order, return or subscription should be sent to:

Martin Miles trading as Bojuna
10 Holmlea Road
Datchet
SL3 9HQ

Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk