Shipping policy
Shipping Policy
Last updated: 14 October 2026
At Bojuna, we prepare and pack every order with care. Many of our products are handmade in small batches, and some are freshly prepared after an order is received.
This policy explains our preparation times, delivery services and what to do if you need help with a delivery. Nothing in this policy affects your statutory consumer rights.
Order preparation and dispatch
Orders are normally prepared and dispatched within 1–3 working days of receiving your order. This includes Build Your Christmas Box orders.
Working days are Monday to Friday, excluding UK bank holidays.
Preparation may include making or filling products, allowing them to set or settle, labelling, quality checks and secure packaging. Where a freshly prepared product needs approximately 48 hours to set, settle or cure, this is included within our normal preparation time—not added on top.
Preparation and dispatch times are estimates. They may occasionally be affected by stock availability, the contents or size of an order, seasonal demand or circumstances outside our reasonable control. If we expect a significant delay, we will contact you.
Monthly Discovery Box subscriptions follow the dispatch arrangements stated when subscribing. Bulk, wholesale and customised orders may have separately agreed preparation times.
UK delivery services
Delivery time begins after dispatch. Please allow our normal 1–3 working days for preparation in addition to the delivery estimates below.
| Service | Delivery estimate after dispatch | Standard charge |
|---|---|---|
| UK Standard | 3–5 working days | £4.99 |
| UK Express | 1–2 working days | £6.99 |
Free-delivery offers may reduce these charges. The services available for your address and the final delivery charge will be shown at checkout.
Availability may depend on your postcode, the products ordered, parcel size and carrier restrictions.
Express delivery
Express delivery provides a faster delivery service once your completed order has been dispatched. It does not automatically include same-day preparation, same-day dispatch or delivery the day after you place your order.
Any guaranteed delivery service or specific ordering cut-off will be clearly stated where available.
If you need an order for a particular date, please contact info@bojuna.co.uk before ordering.
Free UK delivery
October 2026 offer
We are offering free standard UK delivery with no minimum spend until midnight UK time on 31 October 2026.
The offer is applied automatically at checkout and includes Build Your Christmas Box orders.
Express delivery is not included in this no-minimum-spend promotion. Orders may still qualify for free Express delivery under the £60 threshold below.
Orders of £60 or more
Free Standard and Express UK delivery are currently available on qualifying orders of £60 or more, where those services are available for your address.
The qualifying order value is calculated after applicable discounts unless the promotion states otherwise.
Any future change to our delivery charges, qualifying threshold or promotional terms will be displayed before you complete your order.
Delivery estimates and delays
Delivery estimates are not guaranteed dates unless we have expressly agreed otherwise.
Delivery can occasionally be affected by postal or courier disruption, severe weather, seasonal demand, industrial action, bank holidays, customs checks or incorrect address information.
If your parcel is later than expected, please check its tracking information first. If there is no useful update or you need help, email info@bojuna.co.uk with your order number.
We will investigate with the delivery provider and help resolve the problem. A carrier investigation does not remove or postpone any remedy you are entitled to under consumer law.
Unless a different delivery period has been agreed, we will deliver your order without undue delay and within 30 days of the contract being entered into. Your rights where an agreed or legally required delivery deadline is missed remain unaffected.
Dispatch confirmation and tracking
You will normally receive confirmation when your order has been dispatched. Where tracking is available, the tracking details will be included or sent separately.
Tracking may not update immediately after a parcel is collected or accepted by the delivery provider. Please allow time for the first scan to appear.
If you believe your order has been dispatched but have not received the expected confirmation or tracking details, please contact us with your order number.
Delivery addresses
Please check that your delivery address is complete and accurate before placing your order, including your postcode and any flat, building or business details.
If you notice an error, contact us as soon as possible. We will help where we can, but an address may not be changeable once an order is being prepared or has been dispatched.
Where incorrect or incomplete information supplied by a customer results in a returned parcel, reasonable redelivery or return costs may apply where legally permitted. This does not apply where the problem was caused by Bojuna or the delivery provider.
Safe places and delivery instructions
If you authorise delivery to a safe place, neighbour, reception desk or collection point, the delivery provider may follow those instructions.
Please choose a secure location that protects your order from rain, excessive heat, freezing temperatures and direct sunlight.
Responsibility for the goods will be determined by the circumstances of delivery and applicable consumer law. Nothing in this policy excludes any delivery responsibility that legally remains with Bojuna.
Parcels marked as delivered
If tracking shows your parcel as delivered but you cannot find it, please check:
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Your nominated safe place and any delivery photograph.
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Other members of your household.
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Nearby neighbours.
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Reception, concierge or building management, where applicable.
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Any delivery notes or collection instructions.
If the parcel is still missing, contact info@bojuna.co.uk with your order number. We will review the delivery information and raise an enquiry with the delivery provider where appropriate.
Lost, damaged or incorrect orders
Please contact us if your parcel is missing, arrives damaged, contains an incorrect product or has an item missing.
Include your order number and a brief explanation. Photographs of the products and packaging can help us investigate damage or packing errors, but providing photographs is not a condition of your statutory rights.
Where possible, keep the affected products and packaging while we investigate.
We will provide an appropriate resolution in accordance with your consumer rights. Depending on the circumstances, this may include a replacement, redelivery or refund.
Where Bojuna arranged the delivery, we will deal with the delivery provider. You will not be required to pursue the carrier yourself instead of us. You will not be charged for an appropriate remedy where the problem was caused by us or occurred while the goods remained our responsibility.
Missed deliveries and uncollected parcels
If delivery cannot be completed, the carrier may attempt delivery again, leave collection instructions or hold the parcel at a delivery office or collection point.
Please follow the instructions provided and collect your parcel within the carrier’s stated holding period.
If a parcel is returned to us because it was refused, uncollected or could not be delivered, we will contact you to discuss the next steps.
Reasonable additional costs may apply where legally permitted and where the return resulted from circumstances within the customer’s control. Any charge or refund adjustment will respect your statutory rights. This does not apply where the failed delivery was caused by Bojuna or the delivery provider.
Cancelling or changing an order
If you wish to cancel or change an order, email info@bojuna.co.uk as soon as possible and include your order number.
We will help where we can, but we cannot guarantee an amendment once preparation has started or stop a parcel that has already been dispatched. This does not remove any statutory cancellation right.
For most eligible online purchases, you can tell us that you wish to cancel up to 14 days after receiving your goods. You then normally have a further 14 days to return them.
Exceptions may apply to genuinely personalised or bespoke products and sealed goods unsuitable for return for health or hygiene reasons once unsealed.
Where a statutory cancellation requires us to refund the original delivery charge, we will refund the applicable standard delivery cost. Any additional amount paid for an upgraded service does not normally have to be refunded.
Please read our Return & Refund Policy for full details.
Monthly Discovery Box delivery
Where stated when subscribing, standard UK delivery is included in the recurring price of the Bojuna Monthly Discovery Box.
Monthly boxes follow the dispatch arrangements stated at subscription. They will not necessarily be dispatched on the date your payment is collected, and the normal 1–3 working day dispatch estimate does not replace that subscription schedule.
Dispatch confirmation will normally be provided once your box has been prepared and handed to the delivery provider.
Please keep your subscription delivery address up to date before your next payment is processed. If a box has already entered preparation or been dispatched, we may be unable to apply an address change to that delivery.
For one-off Discovery Box purchases, the delivery arrangements and charges shown on the product page and at checkout apply.
Bulk, customised and wholesale orders
Bulk, customised, trade and wholesale orders may require a separate production timeframe and delivery quotation.
These arrangements may depend on the quantities ordered, customisation, parcel size, destination and required delivery date. Any specific preparation or delivery arrangements will be agreed before the order is completed.
Business-to-business purchases may be subject to separate terms.
International delivery
International delivery is available only where a suitable service can be offered for the products and destination concerned.
Availability may be affected by carrier rules, customs requirements, local import restrictions and restrictions on alcohol, fragrances or other regulated goods.
Available services and charges will be shown at checkout. If your destination is not available, email info@bojuna.co.uk with the products, quantities and destination details so we can confirm whether delivery is possible.
If we discover that an item cannot legally or safely be shipped after an order has been placed, we will contact you to arrange an appropriate amendment, an agreed alternative or a refund of the affected amount.
Customs charges and delays
International orders may incur import taxes, customs duties or clearance and handling fees. Unless expressly included or collected by Bojuna, these charges are normally payable by the recipient.
Customs checks may delay delivery and are separate from the carrier’s normal transit estimate. You may need to provide information or pay applicable charges before your parcel can be released.
Please check any local import requirements before ordering.
Refused or returned international parcels
If an international parcel is refused, abandoned or returned because applicable charges were not paid or import requirements were not met, reasonable costs may be taken into account where legally permitted.
Any deduction will depend on the circumstances and applicable law. We will not apply these charges where the problem arose because of an error by Bojuna, and your statutory rights remain unaffected.
Events outside our reasonable control
Severe weather, transport disruption, industrial action, supplier interruption, customs delays or other unexpected events may affect preparation or delivery.
Where an order is affected, we will take reasonable steps to minimise disruption and contact you where appropriate. These events do not remove your rights where goods have not been delivered within an agreed or legally required timeframe.
Contact us
For questions about preparation, dispatch or delivery, please contact:
Bojuna — Martin Miles trading as Bojuna
10 Holmlea Road
Datchet
SL3 9HQ
United Kingdom
Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk
Please include your order number so we can assist you promptly.
This policy should be read alongside our Return & Refund Policy, Terms of Service and any subscription terms applicable to your order.