Shipping policy

Shipping Policy

This Shipping Policy explains how Bojuna prepares, dispatches and delivers orders.

Many of our products are handmade in small batches or prepared to order. Please read the information below carefully before choosing a delivery service.

Business information

Business name: Martin Miles trading as Bojuna
Trading name: Bojuna

Postal address:
10 Holmlea Road
Datchet
SL3 9HQ
United Kingdom

Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk

Order preparation

Many Bojuna products are handmade in small batches or prepared after an order is received.

Some products may already be available and ready to send, while others may need to be freshly prepared.

Depending on the product, preparation may include:

Making or filling the product
Allowing the product to set or settle
Allowing the product to cure
Labelling and completing required product information
Completing final quality checks
Safely packaging the order

Some freshly prepared products may require up to 48 hours to set or cure before they can be safely packaged and dispatched.

We will always prepare and send orders as quickly as reasonably possible without compromising product quality or safety.

Dispatch times

Dispatch times vary depending on:

The products ordered
Current availability
Whether an item is ready-made or made to order
Setting or curing requirements
The size and contents of the order
Current order volume
Weekends and bank holidays
Circumstances outside our reasonable control

Any dispatch date or timeframe shown on our website is an estimate unless we expressly confirm otherwise.

You will normally receive a dispatch confirmation after your parcel has been handed to the delivery provider.

Express and next-day delivery

Express or next-day delivery refers to the delivery service used after your order has been dispatched.

Choosing an express or next-day delivery service does not guarantee:

Same-day preparation
Same-day dispatch
Delivery on the day immediately following your order
Dispatch before a freshly prepared product has safely set or cured

The delivery provider’s estimated transit time begins once the completed parcel has been dispatched.

Express delivery charges are selected by the customer at checkout before payment.

UK delivery

Available UK delivery services, estimated transit times and charges will be displayed at checkout before payment.

The delivery options available may depend on:

The delivery postcode
Parcel weight and size
The products ordered
Delivery-provider restrictions

Estimated transit times do not include the time required to prepare the order.

Free UK delivery

Free standard UK delivery is available on qualifying orders over £60.

The qualifying order value is calculated after discounts have been applied.

Free delivery applies to the standard delivery option unless stated otherwise. Customers who choose an express or upgraded service may be required to pay the difference or the full upgrade charge.

The £60 threshold may be changed during a promotion or updated in the future. The applicable threshold will be displayed on our website or at checkout.

Delivery estimates

Delivery dates and transit times are estimates unless we have expressly agreed to a guaranteed service.

A delay does not automatically mean that a parcel is lost.

Deliveries may be affected by:

Courier or postal-network delays
High seasonal demand
Severe weather
Industrial action
Road or transport disruption
Bank holidays
Customs checks
Incorrect or incomplete delivery details
Events outside our reasonable control

We will take reasonable steps to help investigate a delayed parcel.

Tracking

Where tracking is available, the tracking information will normally be included in your dispatch confirmation.

Tracking may not update immediately after the parcel is collected or accepted by the delivery provider.

Customers should allow time for the first scan to appear and should check the tracking information directly for current delivery updates.

If you have not received tracking information and believe your order has been dispatched, please contact info@bojuna.co.uk with your order number.

Delivery addresses

Customers are responsible for entering a complete and accurate delivery address before submitting an order.

Please check:

House or building number
Street name
Town or city
Postcode
Flat, unit or business details where applicable

We cannot guarantee that an address can be changed after preparation or dispatch has begun.

If a parcel is delayed, returned or lost because an incorrect or incomplete address was supplied, the customer may be responsible for reasonable redelivery, return or replacement costs.

Safe places and delivery instructions

Where you nominate a safe place, neighbour, collection location or alternative delivery instruction, the delivery provider may deliver the parcel according to those instructions.

Please ensure that any nominated location is secure, sheltered and suitable for the parcel.

Customers should avoid selecting a location where cosmetic, fragrance or handmade products may be exposed to prolonged heat, freezing temperatures, rain or direct sunlight.

Nothing in this section limits any consumer rights or delivery responsibilities that cannot legally be excluded.

Parcels marked as delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

Around the outside of your property
Your nominated safe place
With other members of your household
With reception, concierge or building management
With nearby neighbours
Any delivery photograph or tracking notes

If you still cannot locate the parcel, contact info@bojuna.co.uk as soon as possible with your order number.

We will review the tracking information and, where appropriate, raise an enquiry with the delivery provider.

Delayed parcels

If your parcel has not arrived within its estimated delivery window, please review the tracking information first.

If there has been no useful update or the parcel appears significantly delayed, contact info@bojuna.co.uk with your order number.

We may need to allow the delivery provider’s required investigation period before a parcel can be formally treated as lost.

We will keep you informed where practical and arrange an appropriate resolution where the parcel is confirmed as lost.

Lost parcels

Where a parcel is confirmed as lost before successful delivery, we will arrange an appropriate replacement or refund.

The available resolution may depend on:

Product availability
Whether the products can be reproduced
The customer’s preference
The result of the delivery-provider investigation

Customers will not be required to resolve a loss directly with the delivery provider where Bojuna arranged the delivery.

Damaged parcels and products

Please inspect your parcel and products after delivery.

If the outer parcel or any product arrives damaged, contact info@bojuna.co.uk as soon as possible and provide:

Your full name
Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the internal packaging
Photographs of the outer parcel and delivery label
A short video where this helps demonstrate the issue

Please keep the product and all packaging until we have completed our review.

Where damage occurred before delivery, we will provide an appropriate resolution at no additional cost to you. This may include a replacement, partial refund or full refund, depending on the circumstances and your legal rights.

Incorrect or missing items

If your parcel contains an incorrect item or an item is missing, please contact info@bojuna.co.uk as soon as possible.

Include:

Your full name
Your order number
Details of the incorrect or missing item
A photograph of everything received
A photograph of the parcel and packaging where requested

Once reviewed, we will arrange an appropriate replacement, refund or other resolution.

Refused and uncollected parcels

Customers are responsible for monitoring delivery updates and collecting parcels from a delivery office or collection point where required.

If a parcel is refused, not collected or returned to us, we will contact you after it has been received back.

Where the return was caused by the customer, any refund may be reduced by:

The original delivery charge
Reasonable return-to-sender charges
Additional handling or redelivery costs
Any reduction in value caused by damage or unsuitable storage

This does not apply where the delivery failure or return was caused by Bojuna or the delivery provider.

Failed delivery attempts

The delivery provider may:

Attempt delivery again
Leave the parcel in an authorised safe place
Deliver it to a neighbour
Redirect it to a collection point
Return it to us after a stated holding period

Customers should follow any instructions provided on the tracking page or delivery notification.

Order cancellations and shipping

You may request to cancel or amend an order within one hour of placing it by emailing info@bojuna.co.uk with your order number.

After one hour, preparation may already have begun and cancellation cannot be guaranteed.

Orders that have already been dispatched cannot be stopped. Eligible items must instead follow our Return and Refund Policy after delivery.

The one-hour operational cancellation period does not remove any statutory cancellation rights applying to eligible online purchases.

Delivery charges and cancelled orders

Where an eligible online order is cancelled under a statutory cancellation right, refundable delivery charges will normally be limited to the cost of our least expensive standard delivery service.

Any additional amount paid for express, next-day, premium or upgraded delivery may not be refundable beyond the standard-delivery amount.

Monthly Discovery Box delivery

UK delivery is included in the recurring subscription price for the Monthly Discovery Box where stated at the time of subscription.

The monthly box may require preparation before dispatch and is not necessarily sent on the subscription payment date.

Subscribers will normally receive dispatch confirmation after the box has been prepared and handed to the delivery provider.

Customers must keep their subscription delivery address up to date before the next recurring payment is processed.

Address changes made after payment or preparation has begun may not apply to the current box.

One-off Discovery Box purchases

Where the Monthly Discovery Box is purchased separately as a one-off product, the delivery options and charges shown at checkout will apply unless the listing expressly includes delivery.

Bulk and wholesale deliveries

Shipping for bulk, customised or wholesale orders will be quoted separately.

Delivery costs and production times may vary depending on:

Order quantity
Product weight and dimensions
Customisation requirements
Number of parcels
Delivery destination
Required delivery service

Any agreed production and delivery arrangements will be confirmed before the order is completed.

International shipping

International delivery may be available on request.

Please contact info@bojuna.co.uk before ordering with:

The products required
Quantities
Full destination address
Required delivery timeframe

We will confirm whether delivery is possible and provide a quotation. International delivery charges may be invoiced separately.

International duties, taxes and fees

International customers are responsible for any:

Customs duties
Import VAT or taxes
Clearance charges
Courier handling fees
Local administrative charges
Product-import restrictions

These charges are not included in the product or delivery price unless expressly stated.

We cannot predict or control charges imposed by customs authorities or delivery providers in the destination country.

International customs delays

International parcels may be delayed by customs or border authorities.

Customs-clearance times are outside our direct control and are not included in delivery estimates.

Customers are responsible for responding to customs or delivery-provider requests and paying any applicable destination charges.

Refused international parcels

If an international parcel is refused, abandoned or returned because customs charges were not paid or local import requirements were not met, any refund may be reduced by reasonable costs incurred by us, including:

Original international postage
Return shipping
Customs charges
Handling fees
Non-refundable carrier charges

A refund may not be possible where products are damaged, destroyed, seized or cannot legally be returned.

This does not apply where the issue was caused by our error.

Delivery restrictions

We may be unable to ship certain products to particular destinations due to:

Carrier restrictions
Flammable-liquid restrictions
Aerosol or fragrance restrictions
Customs rules
Product-specific transport requirements
Local laws and import restrictions

If an order cannot be shipped, we will contact the customer and arrange an appropriate amendment or refund.

Events outside our reasonable control

We are not responsible for delays or failure caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Fire or flood
Industrial action
Transport disruption
Courier-network failure
Customs delays
Government restrictions
Supplier interruption
Public-health emergencies

We will take reasonable steps to minimise disruption and will contact affected customers where appropriate.

Contact us

For questions about dispatch, delivery, tracking or a missing or damaged parcel, contact:

Martin Miles trading as Bojuna
10 Holmlea Road
Datchet
SL3 9HQ
United Kingdom