Cancellation policy

Purchase Options Cancellation Policy

Monthly Discovery Box subscription

When you purchase a Bojuna Monthly Discovery Box subscription, your first payment is taken immediately.

Your first subscription box is charged at £9.99. Future subscription boxes are charged at £19.99 per month until cancelled.

Future payments are taken automatically every month from the date of your original subscription purchase.

Orders placed by the 3rd of the month will normally be included in that month’s Discovery Box, dispatched around the 10th–11th. Orders placed after the 3rd will enter the next available monthly dispatch cycle.

You may cancel your subscription after the initial order. Cancelling your subscription stops future recurring payments but does not cancel or refund an order that has already been processed.

You can manage, pause or cancel your subscription through your customer account or through the subscription management link included in your order and subscription emails.

Introductory offer

The £9.99 introductory subscription price is limited to one first Discovery Box per customer and household.

Customers may not create multiple subscriptions, use alternative customer accounts, cancel and subscribe again, or otherwise place repeated orders to claim the introductory price more than once.

Where we reasonably identify a duplicate or repeated use of the introductory offer, the additional order or subscription may be cancelled and the payment refunded to the original payment method.

A valid continuing subscription will renew at the standard price of £19.99 per month unless cancelled.

One-time Discovery Box purchases

A one-time Discovery Box purchase does not create a subscription and will not renew automatically.

Orders placed by the 3rd will normally be included in that month’s dispatch. Orders placed after the 3rd will enter the next available dispatch cycle, usually around the 10th–11th of the following month. If unsure, send us a message. 

Orders already processed

Cancelling a subscription does not automatically cancel an order that has already been created.

To request cancellation of an unfulfilled order, please contact us as soon as possible. We cannot guarantee cancellation once preparation, packing or dispatch has begun.

Any refund or return request will be handled separately under our Return and Refund Policy.