Cancellation policy
Purchase Options & Subscription Cancellation Policy
Last updated: 17 August 2026
This policy explains how Bojuna Monthly Discovery Box subscriptions and one-time Discovery Box purchases work, including recurring payments, dispatch cycles and subscription cancellation.
This policy should be read alongside our Terms of Service, Return & Refund Policy and Shipping Policy.
Nothing in this policy affects your statutory consumer rights.
Monthly Discovery Box subscription
When you purchase a Bojuna Monthly Discovery Box subscription, your first payment is taken when you subscribe.
The current subscription pricing is:
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First Discovery Box: £9.99
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Future Discovery Boxes: £19.99 per month
After the introductory first box, the subscription automatically continues at £19.99 per month until cancelled.
Future payments are normally taken automatically each month using the payment method selected when you subscribed.
The recurring billing date will normally be based on the date of your original subscription purchase, subject to the operation of our subscription and payment providers.
The recurring price and billing frequency are displayed before you complete your subscription purchase.
No minimum subscription term
There is no minimum subscription period beyond your initial purchase.
You may cancel future automatic renewals at any time.
Cancellation must be completed before the next recurring payment is processed if you do not want the next subscription payment to be taken.
Cancelling your subscription stops future recurring payments.
It does not remove any cancellation, return or refund rights that may apply to an individual order under our Return & Refund Policy or applicable consumer law.
Monthly Discovery Box dispatch cycle
Discovery Boxes operate on a monthly preparation and dispatch cycle.
Orders and successful subscription payments received on or before the 3rd of the month will normally be included in that month's Discovery Box cycle.
These boxes are normally dispatched around the 10th–11th of the month.
Orders or subscription purchases made after the 3rd will normally enter the next available monthly Discovery Box cycle.
For example, an order placed after the monthly cut-off may not be dispatched until approximately the 10th–11th of the following month.
These dates are normal operating targets rather than guaranteed delivery dates.
Once a box has been dispatched, the applicable carrier delivery time will also apply.
Please refer to our Shipping Policy for further delivery information.
Recurring subscription payments
After the first subscription payment, future payments are automatically collected at the applicable recurring price until the subscription is cancelled.
A successful recurring payment creates the next applicable Discovery Box order in accordance with the subscription and dispatch cycle.
You are responsible for keeping your:
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Payment details
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Billing information
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Email address
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Delivery address
up to date before the next recurring payment.
Where a payment fails, our payment or subscription provider may retry the payment.
A Discovery Box will not normally be prepared or dispatched until the applicable payment has been successfully collected.
Cancelling your subscription
You can cancel future renewals through:
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Your Bojuna customer account, where the subscription-management option is available
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The subscription-management link provided in relevant subscription emails
If you have difficulty managing your subscription, you can also contact:
Please include the name and email address associated with your subscription.
Once a subscription cancellation has been successfully completed, no further recurring subscription payments should be taken after the effective cancellation date.
Please cancel before the next scheduled payment if you do not want the next renewal to be charged.
Cancelling a subscription after a payment has been taken
Cancelling the recurring subscription does not automatically cancel an individual Discovery Box order for which payment has already been processed.
If a payment has already been taken and you also wish to cancel that individual order, please contact us as soon as possible at:
We will deal with the individual order separately in accordance with:
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Our Return & Refund Policy
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The status of the order
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The type and condition of the goods
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Any applicable statutory cancellation rights
The fact that preparation or packing has begun does not by itself remove statutory cancellation rights that may apply to an eligible online purchase.
If the order has already been dispatched, eligible goods may still be returned in accordance with our Return & Refund Policy.
Pausing or managing a subscription
Where supported by our subscription platform, you may be able to:
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Pause your subscription
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Skip an upcoming box
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Update your delivery information
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Update your payment method
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View upcoming payments
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Cancel future renewals
Available options will be shown through your subscription-management area.
Changes should be made before the next scheduled payment is processed.
We cannot guarantee that a change made after payment has already been collected will apply to an order that has already entered the current Discovery Box cycle.
Introductory £9.99 offer
The £9.99 introductory price applies to the first qualifying Monthly Discovery Box subscription purchase.
Unless expressly stated otherwise, the introductory offer is limited to one introductory Discovery Box per customer and household.
The introductory offer is intended for new qualifying subscriptions and may not be repeatedly claimed by:
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Creating multiple customer accounts
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Creating multiple subscriptions for the same customer or household
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Cancelling and immediately subscribing again for the purpose of obtaining another introductory box
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Using alternative details primarily to obtain the introductory price more than once
Where we reasonably identify duplicate or repeated use of the introductory offer contrary to these conditions, we may cancel the additional promotional order or subscription.
Where we cancel an order for this reason after payment has been taken, the applicable payment for the cancelled order will be refunded to the original payment method.
A valid continuing subscription will renew at the standard recurring price of £19.99 per month unless cancelled.
The recurring price is displayed before the subscription is completed.
Discount codes and the Discovery Box
Additional promotional or discount codes may not be valid against:
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The £9.99 introductory Discovery Box
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Recurring £19.99 subscription payments
Where a separate promotion is available for the Discovery Box, its specific terms will be displayed with the offer.
One-time Discovery Box purchases
Where a Discovery Box is offered as a one-time purchase, purchasing it does not create a recurring subscription.
A one-time Discovery Box:
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Is charged once
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Does not renew automatically
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Does not create future recurring payments
One-time Discovery Box orders placed on or before the 3rd of the month will normally enter that month's dispatch cycle.
Orders placed after the 3rd will normally enter the next available dispatch cycle, usually around the 10th–11th of the following month.
If you are unsure which dispatch cycle will apply to a particular order, please contact:
before ordering.
Cancelling a one-time Discovery Box order
If you wish to cancel a one-time Discovery Box purchase before dispatch, please contact us as soon as possible at:
Please include your order number.
We may begin preparing or packing orders before dispatch, so we cannot always guarantee that an operational cancellation can be completed before the parcel leaves us.
This does not remove any statutory cancellation rights applying to eligible online purchases.
Please refer to our Return & Refund Policy for full cancellation and return information.
Orders already being prepared
If you cancel your subscription after an individual Discovery Box order has already been created, that individual order will not automatically disappear from the system.
Where you also want the current order cancelled, please contact us as soon as possible.
Depending on the order status, we may be able to stop it before dispatch.
Where this is not possible, any applicable cancellation or return rights will be handled under our Return & Refund Policy.
Discovery Box contents
The Monthly Discovery Box is a curated collection of Bojuna products.
Products, sizes, formats and fragrances may vary between boxes.
Unless the individual listing states otherwise, the exact contents may be kept as a surprise.
Images used to promote the Discovery Box may therefore be illustrative of the type of products that may be included rather than a guarantee of the exact contents of a future box.
This does not affect your rights where an item is:
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Faulty
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Damaged
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Missing
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Incorrect
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Not as described
Returns and refunds
Discovery Box cancellations, returns and refunds are governed by our Return & Refund Policy.
Where a statutory cancellation right applies, it remains unaffected by the cancellation of the recurring subscription itself.
Individual products from a curated Discovery Box cannot normally be returned separately simply because a particular product or fragrance is not preferred where the box was sold as a complete curated collection.
This does not affect rights relating to faulty, damaged, missing, incorrect or otherwise non-conforming goods.
Subscription price changes
If the recurring subscription price changes in the future, we will provide information about the new price before it takes effect where required.
A customer may cancel future renewals if they do not wish to continue at an applicable new recurring price.
Any temporary introductory or promotional pricing does not guarantee that the same promotional price will apply to future boxes.
Contact us
For questions about your Discovery Box, recurring payment, subscription, cancellation or account, please contact:
Bojuna
Martin Miles trading as Bojuna
10 Holmlea Road
Datchet
SL3 9HQ
United Kingdom
Email: info@bojuna.co.uk
Telephone: 07936 488848
Website: bojuna.co.uk
Please include your order number or the email address associated with your subscription wherever possible.